Refunds and cancellation.

Future Hosted renewals, consumer withdrawal and service-problem refunds.

Stop future renewal

The proposed ordinary cancellation stops renewal at the end of your current paid period, with access through that period and no cancellation fee. Use the verified billing portal or published trader contact. Keep the cancellation confirmation and effective date. Cancellation of future renewal alone does not request immediate withdrawal or a refund. Account deletion, sign-out, removing a payment method or uninstalling an app does not substitute for cancellation.

Withdraw from an online service contract

EU consumers generally have 14 days from agreement of an online service contract to withdraw without a reason. To meet the deadline, send an unambiguous withdrawal statement before the period ends; the model below is optional. The proposed Saiph policy refunds the full initial payment for withdrawal within that period, even if you requested the service to start immediately. No early-start usage deduction or withdrawal waiver is proposed. Any longer statutory withdrawal period remains available.

Refunds owed following withdrawal will be initiated without undue delay and no later than 14 days after the trader receives the withdrawal notice, using the original payment method unless you expressly agree otherwise, with no refund fee. Your bank may take additional time to display the credit. Withdrawn service access ends as part of closing the contract, and future renewal must be stopped.

The live contact address and email have not been confirmed; see contact status. A clearly accessible online withdrawal function and durable acknowledgement must also be implemented and tested where required before purchases open. This informational page does not submit a withdrawal request.

Model withdrawal statement

Send this to the trader at the verified email or geographical address shown on the contact page. A clear statement in your own words also works. Do not include full card numbers, passwords or encryption keys.

To: Alexander Belik, operating as Abelik1 (use the verified contact details on the contact page).

I give notice that I withdraw from my contract for Saiph Hosted.

Contract/order date:
Account email or order reference:
Consumer name:
Consumer address:
Date:

Signature only if sent on paper.

Service problems and other refunds

Withdrawal is separate from remedies for a faulty, missing or misdescribed service. Mandatory consumer rights continue after the cooling-off period; depending on the issue they may include a remedy, price reduction or termination and refund. Report the issue and order reference through the verified contact channel. The proposed policy refunds the unused prepaid period if the trader ends the service without your breach.

Outside withdrawal, a statutory remedy or an expressly approved refund, ordinary end-of-period cancellation does not automatically refund elapsed service. No blanket “all payments non-refundable” rule applies. See the Hosted terms. The final checkout and confirmation must display consistent policies.

See CCPC online purchase information for consumer guidance. These draft pages do not certify compliance or Stripe approval.